I don’t know how you feel about this, but I like to be treated well when I spend money in a store. I don’t care if I am only spending two dollars or if I am spending five hundred dollars; I want to be treated with respect. I like it when I walk into a store and someone who works there greets me pleasantly, not with an attitude or like I’m a shoplifter. I love it when people who work in stores and shops act like they welcome my business and they have an interest in why I’m there to shop.
Certainly, people who work in customer service are in the hospitality industry. To me, the hospitality industry is not just hotels, restaurants, and bars. If you are not a people person, if your friends describe you as grumpy all the time, customer service should not be your career choice. If you are a receptionist, if you are a waitress or a hostess, if you are an airline steward or stewardess, if you are a cashier, or someone in marketing, advertising, or almost all things related to communications, you should be a people person.
For at least the last five months or so, there’s a woman who works in the service industry that I’ve wanted to spotlight in the SCOOP Newspaper. There’s never been a day that I’ve gone into the store where she works and she’s been grumpy, unpleasant, or unkind. She always has a smile on her face, a kind word on her lips, and a brisk, professional attitude all the while ringing up your order.
The woman I speak of is Lisa Ray, and she works at the Save A Lot Supermarket on Chew and Washington Lane in the West Oak Lane/Germantown section of Philadelphia. Not to be confused with Lisa Raye, the Hollywood movie star. However, our Lisa Ray of Philadelphia is just as outstanding and just as beautiful as the Lisa Raye from “The Players Club.”
People in the service industry do so much to lift all of us up. You gotta remember that cashiers at Supermarkets were among frontline workers who were considered essential employees through ,…
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